SGI Unveils Multi-Vendor Support, Outsourcing Services Via New Support Solutions Plus Program

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SUNNYVALE, Calif., Feb. 27 /PRNewswire-FirstCall/ — SGI today announced a new global program that provides multi-vendor support (MVS), world-class technical expertise, and logistical services to existing and new customers. The Support Solutions Plus program also offers OEMs, integrators and other partners with limited, or no, support infrastructure the ability to leverage SGI’s expertise to provide services on their behalf.

Under its Support Solutions Plus program, SGI provides a single, centralized contact for technical support, secured site management, and parts logistics requirements. Through the program, SGI provides support for many other vendors’ products — including platforms from IBM, HP, Sun, Solid Data Systems, Barco and others — while keeping track of service agreements, warranties, escalation procedures and service level commitments that can make data center administration complicated and time-consuming.

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